FAQ
We offer service and adaptation parts here on our site as well as through your local Logos dealer.
We're also aware that many Logos riders have had success using freehubs, end caps, ratchets, and other parts from DT Swiss with their Logos hubs, and that the ability to do so is a one of the many benefits of the open dual-spring star ratchet architecture we employ.
Just be aware that riders who combine parts from Logos and DT Swiss do so at their own risk, and that while we will still honor your warranty if you correctly install compatible parts from DT Swiss with our hubs, DT Swiss' warranty only covers their parts when used with their hubs.
We recommend thoroughly testing any Logos-DT Swiss combination both off the bike, and while mounted in the bike with thru-axles or quick-releases tightened to spec, to ensure correct operation prior to riding.
If you have any questions, we encourage you to reach out to us using the form below.
We offer optional 6-bolt adaptors to our riders at no charge with the purchase of any centerlock wheel.
Just add a set to your wheel order and you should see them fully discounted checkout.
Simply add QR end caps to your wheel order and we'll automatically discount them for you at checkout.
Be sure to include one set for your front hub and a second for your rear, and that your rear set corresponds to your freehub.
For bikes with 12mm front thru-axles, we recommend internal spline lockrings to avoid potential interference at the dropouts.
For bikes with 15mm front thru-axles, we recommend external spline lockrings to clear the axle.
The optimal tire pressure will vary widely based on rider weight, tire volume and a number of other factors.
Visit our setup guide for help determining a starting point for experimentation.
All Lōgōs products are backed by our Lifetime Warranty and Transferrable Lifetime Incident Protection.
We care deeply about your experience and safety, so if you notice any issues with a Lōgōs product you purchased, please stop riding and contact us using the form below for assistance.
All Lōgōs products are backed by Lifetime Incident Protection that is transferrable to future owners.
Use the form below to submit a crash replacement request.
While our standard wheelsets are stronger than many included on e-bikes or recommended for e-bike use, we believe that the increased weight, torque, and speed of e-bikes warrants even burlier builds.
Sign-up for our newsletter at the bottom of the page to be the first to know when we release e-bike ready wheelsets.
Any Logos wheelset can by turned into a dynamo wheelset by either unlacing your front rim so it can be re-built with your choice of dynamo hub, or adding an extra rim to your wheelset order for the same purpose (which we'll discount 50% automatically at checkout).
Simply reach out to us using the form below for help with dynamo options, spoke lengths, or referral to a professional wheel builder.
We are always looking to the future of what’s possible in the bike space and welcome input from all riders on what they want to see in the world. Sign up for our newsletter to get the latest announcements, and get in touch if you have something you wish we made.
Have questions, ideas, or feedback?
Drop us a line! We'd love to hear from you.
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