RETURNS & EXCHANGES
Want to return or exchange your order? Whatever the reason, we’re here to take care of you with your choice of a different product, store credit, or a refund minus shipping to the original payment method.
Return requests must be received within 30 days of purchase.
Items must be returned in new, unused condition with tags in place, in their original packaging, and with all supplied materials included.
It may take up to 30 days to receive your refund payment depending on when we receive your goods and how quickly your credit card company or bank processes on their end.
To initiate a return, simply complete the following steps:
Reply to your order confirmation email and let us know which products you would like to return. If exchanging, also let us know whether you’d like a different product or store credit.
Print the prepaid return shipping label that we’ll send you via by email.
Send all return items back to us using the label provided.
WARRANTY & INCIDENT PROTECTION
All Lōgōs products are backed by our standard warranty and incident protection programs to give them a longer life and lower lifetime cost of ownership. We also offer premium incident protection on our wheelsets at a reasonable cost for those wanting additional peace of mind.
INCIDENT PROTECTION PROGRAM
Standard At-CostAt-Cost (+0 Standard): Lifetime replacement parts at our cost (up to 50% of standard pricing) plus shipping. Transferable to future owners. Covers parts and shipping only. Installation and other services not included.
Premium No-Cost (+$295/wheelset): Lifetime replacement parts with shipping at zero additional charge. Covers up to 3 rims as well as spokes, nipples, valves, bearings, ratchets, freehubs, end caps, and other hub components. Non-transferrable to future owners or other products. CThis program covers parts and shipping only. Installation and other services not included. Labor is not included. Intentional damage is not covered.
All Lōgōs products are warrantied against material or manufacturing defects for 60 months from date of purchase and shall be serviced or replaced by Lōgōs free of charge within that period provided that:
The claimant is the original owner;
Photographs of the product’s defect and serial number are provided (where applicable);
Please note the exceptions listed in the “Exceptions” section below. Normal wear and tear is not covered by warranty, as it is instead included under our Incident Protection Program.
Our warranty is offered in good-faith, and our products are designed and tested to be safe and reliabledurable when used as intended and properly maintained. As such, damage that arises under the following circumstances is not covered under these programs:
Exposure to extreme heat such as automotive exhausts:
Improper assembly, installation, or operation;
Structural or other substantive modifications;
Use with incompatible parts;
Use outside of intended applications;
Prolonged lack of required maintenance;
Impacts outside of when being ridden;
Other forms of non-riding damage, misuse or abuse.
The above exceptions may be covered under our standard At-Cost Incident Protection Program. We encourage you to reach out to us for help or to provide feedback on these programs or anything else related to what we do and how we do it.
The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Thesis Bike in its sole discretion.
Our warranty and crash-replacement policies do not cover normal wear and tear, labor costs, custom or out of production finishes, damage from commercial use, or unapproved modifications from its original condition in any manner or used outside normal intended use, as determined by Thesis Bike in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.
The foregoing warranty is the sole and exclusive warranty offered by Thesis Bike. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Thesis Bike or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.
Non-covered events in the warranty include, but are not limited to:
improper assembly, installation, calibration, or maintenance;
damage from exposure to external heat sources including but not limited to car exhausts, heat guns, or space heaters;
paint or finish damage, fading or changes in color;
crashes, misuse, or neglect;
normal wear and tear;
mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
or consumables such as bearings, bar tape, chainrings, cassettes, tires, and saddle coverings unless defective.
While our standard performance-oriented wheel systems offer outstanding strength and durability to weight that meets or exceeds that of the best of the best at any price, and while they are up to the substantially increased stresses of e-bike use, we recommend that e-bike riders wait for the heavy-duty versions we’re preparing to launch.
The logos limited warranty as stated in this document provides the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties, contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity. In no event shall logos be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of logos. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect.
CLAIMS TO BE RESOLVED BY ARBITRATION / WAIVER OF CLASS ACTION AND JURY TRIAL
If you have a claim against us, you agree that it will be resolved by binding arbitration brought before a single, neutral arbitrator in the State of California, County of San Francisco. Without your agreement to binding arbitration, we would be unable to provide our products and services to you on the same terms. Your agreement to binding arbitration means that you give up your right to sue us in a court of law, except that you may bring a claim in small claims court if your claim qualifies to be heard there. Any arbitration will be conducted and governed by the California Arbitration Act. You also agree not to bring a class action suit against us, and we each waive any right to a jury trial in any dispute. The above does not preclude any party from bringing an action to such equitable relief, if that is the only available appropriate relief under the circumstances.
BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND ANY RIGHTS YOU MAY HAVE TO BRING ANY CLAIMS ON A CLASS OR REPRESENTATIVE ACTION BASIS.
The laws of the State of California and federal law, to the extent applicable, govern the use of the Sites and these Legal Notices without reference to choice of law provisions. Any claim which qualifies to be filed in a court of law will be heard exclusively in the state or federal courts located in the State of California, County of San Francisco.