Logos Lifetime Warranty & Incident Protection
From our product design and manufacturing philosophies to our lifetime approach to support, we’re committed to keeping you rolling (and our products out of landfills) for many years to come. Should you encounter any issues with your Logos products, we encourage you to contact us for help prior to attempting to service or repair them, as this will help prevent further damage while allowing us to work together to get you rolling again as quickly and economically as possible.
- The Logos Team
All Logos components products come with a Lifetime Warranty against material or manufacturing defects. Defective parts shall be replaced free of charge by Logos provided that the claimant:
- Is the original purchaser of the Product;
- Provides valid proof of purchase;
- Provides a clear description and photographs of the product’s defect;
- Files a claim that qualifies for coverage under this warranty.
Our products are designed and tested to be safe and reliable when used and maintained as intended. The following are circumstances under which damage would not be covered under warranty:
- Exposure to external heat sources including, but not limited to: car exhausts, heat guns, or space heaters;
- Exceeding the maximum load(s) listed for the product, including use outside of intended applications (such as on an e-bike when not explicitly designated for e-bike use);
- Improper assembly, installation, calibration, maintenance, or operation;
- Crashes, misuse, or prolonged lack of required cleaning, lubrication, or other maintenance:
- Unapproved modifications, or use with incompatible or unapproved parts;
- Paint or finish damage, fading, or changes in color;
- Exposure to corrosives (including salt water) or unapproved solvents;
- Replacement of our original sub-components with unapproved third party components;
- Normal wear and tear
Limitations & Disclaimers
This warranty is the sole and exclusive warranty offered by Logos. The sole remedy available under this warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Logos in its sole discretion. In the event that we no longer have a given product in stock, we’ll do our best to offer a similar product.
This warranty does not cover labor costs, shipping costs, custom or out-of-production finishes, damage from commercial use, unapproved modifications from its original condition in any manner, or use outside its normal intended use, as determined by Logos in its sole discretion.
To the maximum extent permitted by applicable law, all other express or implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed.
To the maximum extent permitted by applicable law, in no event shall Logos or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.
The Logos Warranty as stated in this document provides the sole and exclusive remedy in lieu of all other rights and remedies, including but not limited to implied warranties, contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity. In no event shall Logos be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Logos. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect.
CLAIMS TO BE RESOLVED BY ARBITRATION / WAIVER OF CLASS ACTION & JURY TRIAL
If you have a claim against us, you agree that it will be resolved by binding arbitration brought before a single, neutral arbitrator in the State of Massachussettes, County of Middlesex. Without your agreement to binding arbitration, we would be unable to provide our products and services to you on the same terms. Your agreement to binding arbitration means that you give up your right to sue us in a court of law, except that you may bring a claim in small claims court if your claim qualifies to be heard there. Any arbitration will be conducted and governed by the Uniform Arbitration Act for Commercial Disputes. You also agree not to bring a class action suit against us, and we each waive any right to a jury trial in any dispute. The above does not preclude any party from bringing an action to such equitable relief, if that is the only available appropriate relief under the circumstances.
BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND ANY RIGHTS YOU MAY HAVE TO BRING ANY CLAIMS ON A CLASS OR REPRESENTATIVE ACTION BASIS.
The laws of the State of Delaware and federal law, to the extent applicable, govern the use of the Sites and these Legal Notices without reference to choice of law provisions. Any claim which qualifies to be filed in a court of law will be heard exclusively in the state or federal courts located in the State of Massachusetts, County of Middlesex.
LIFETIME INCIDENT PROTECTION (CRASH REPLACEMENT)
Lifetime replacement parts at our cost (up to 50% of standard pricing) plus shipping. Transferable to future owners. Covers parts and shipping only. Installation and other services not included.
Premium No-Cost (+$295/wheelset): Lifetime replacement parts with shipping at zero additional charge. Covers up to 3 rims as well as spokes, nipples, valves, bearings, ratchets, freehubs, end caps, and other hub components. Non-transferrable to future owners or other products. This program covers parts and shipping only. Installation and other services not included. Labor is not included. Intentional damage is not covered.
EXCHANGES & RETURNS
Items must be returned in new, unused condition with tags in place, in their original packaging, and with all supplied materials included. To initiate a return, simply:
- Reply to your order confirmation email or contact us at email@example.com and let us know which products you would like to return. If exchanging, also let us know whether you’d like a different product or store credit.
- Print the prepaid return shipping label that we’ll send you via email.
- Send all return items back to us using the label provided.
It may take up to 30 days to receive your refund payment depending on when we receive your goods and your credit card’s or bank’s processing times.
Please inspect your product(s) immediately upon receipt, take detailed photos of any damage found, and contact firstname.lastname@example.org within 7 days of receiving your product(s) to file a claim. Please also hold onto all packaging and paperwork until your claim is fully processed.
Logos is owned and operated by Thesis Bike, Inc.